How can we help?

Purr is a luxury handbag app for your closet. Scan any bag to get an honest resale value based on real market data, build your collection, and keep track of what everything you own is actually worth. It is the “what I own” layer for your bags, not a place to buy or sell.

Download the Purr app from the App Store (iPhone). Signing up takes one tap with Apple or Google, or you can create an account with email.

Yes. Creating an account, building your closet, and your first 2 bag scans are free. After that, additional scans are a $4.99 one-time purchase each, and scan credits never expire.

We support all major luxury handbag brands including Chanel, Hermès, Louis Vuitton, Dior, Gucci, Bottega Veneta, Saint Laurent, Fendi, Prada, Celine, Loewe, Goyard, The Row, Balenciaga, and more. See the full supported brands list. If you have a bag from a brand we don't cover yet, you can request it from your profile.

Open the app and tap the camera icon. Point your camera at the bag — full front view works best, but any angle will work. Purr identifies the brand, model, size, material, color, and hardware, and shows you the current resale value range with a confidence score.

Valuations are based on actual recent resale prices across major platforms, with more recent sales weighted more heavily. Bags with lots of comparable sales get a high-confidence valuation. Rarer pieces show a wider range. We're transparent about confidence — when we're not sure, we tell you.

Not officially. A scan gives you a confidence signal based on the details we can see, but photos alone can't fully authenticate a luxury item, and Purr is not an authentication service. Treat the score as a helpful gut-check, not a guarantee. For a real verdict before a high-value purchase or sale, use a dedicated professional authenticator.

If we can't confidently identify the exact model, we'll show you a generic description (e.g. “Quilted Shoulder Bag”) and a conservative price range. You can always add manual notes. We'd rather give you an honest “we're not sure” than a confidently wrong answer.

Every bag you scan or add is saved to your closet with its current value. Your closet shows the total worth of your collection and updates as the resale market moves, so you always know what you're holding. Bags stay in your closet forever unless you remove them.

We refresh valuations as new resale data comes in, so the numbers in your closet track the real market over time. Condition affects value too — a bag in excellent condition is worth more than the same bag in fair condition.

Yes. From Profile → Settings → Export Data, generate a CSV of your closet with current valuations. Useful for insurance documentation or your own records.

Every account comes with 2 free scans. After that, each additional scan is a $4.99 one-time purchase. There is no subscription — you only pay when you want to scan another bag.

Never. Scan credits stay on your account until you use them, so you can buy one now and scan whenever you come across a bag.

Scans are purchased through the App Store and charged to your Apple ID at confirmation of purchase. Your card details never touch Purr's servers — Apple handles the payment.

Purchases are handled by Apple, so refund requests go through Apple at reportaproblem.apple.com. If a scan clearly misfired on our end, email us and we'll make it right.

We only collect what's necessary to run the app — your account info and the bags in your closet. We don't sell your data. Read the full Privacy Policy.

Yes. Your closet is for you. Purr uses your collection anonymously to improve valuation accuracy, but no one else sees what you own.

From Profile → Settings → Account → Delete Account. This is permanent — your closet and account data are deleted within 30 days. Records we're required to keep by law are retained.

Email hello@bypurr.com and we'll respond within two business days. You can also reach us from the contact page.

We love feedback. Email hello@bypurr.com or DM us on Instagram.